Troubleshooting
Troubleshooting
Help topics
| User support | ||
|---|---|---|
| A users says they did not get a training invite | Resolution → | |
| Issues with 3rd parties | ||
|---|---|---|
| Google sync authorization error | Resolution → | |
| Using Ironscales | Resolution → | |
| Client management | ||
|---|---|---|
| Does INFIMA support AD on premises sync | Response → | |
| Deactivating services for a client | Instructions → | |
Getting additional help
Facing challenges or need assistance with INFIMA's platform? Our comprehensive support system is designed to address your queries and issues promptly. Here's how you can reach out for help:
Contact support
For immediate assistance, email our dedicated support team at support@infimasec.com. Our team is here to provide you with the necessary guidance and solutions to ensure your experience with INFIMA is seamless and productive. Expect a prompt response as we strive to address your concerns as quickly as possible.
Submit an issue or provide feedback
Encountering a problem? Have improvement suggestions? Issues can be submitted directly from the INFIMA Dashboard. This feature allows for a streamlined process to report any difficulties you're facing. Simply click on the text bubble in the upper right corner and fill out the form with the relevant details. Our team will review your submission and get back to you with a resolution or further questions.
Schedule a refresher
To ensure you're making the most out of INFIMA's features and updates, our team offers personalized refresher sessions. Whether you're new to the platform or need a walkthrough of the latest changes to our dashboard, we're here to help. Schedule a session to deep dive into functionalities, explore new features, and have your questions answered in real-time.